1st July sees The Scooter Shop launceston voted "Best Scooter Shop In The World"
The recent internal staff survey at The Scooter Shop Launceston (TSSL) produced an overwhelming result, voting The Scooter Shop Launceston as the best scooter shop in the world. The comprehensive survey carefully examined all facets of The Scooter Shop Launceston's business, with a very strong emphasis on quality of service and product.
All survey respondents agreed that while The Scooter Shop Launceston isn’t the largest scooter shop in the world (in fact, might actually be in the running for the upcoming “smallest scooter shop in the world” award), the quality of product on offer, at competitive prices, as well as the superior customer service, easily cemented TSSL’s position as the number one scooter shop in the world.
One respondent noted that the free state-wide delivery on all scooters was a customer service highlight, while another survey participant commented that TSSL’s website was particularly well presented and up-to-date, even calling it “a rarity in the motorcycle trade”. The Scooter Shop Launceston was also commended for displaying ride away prices from the day they opened 3 years ago- something the rest of the automotive trade has only recently been obliged to do.
Owner/manager Cameron Saunders was flattered at winning the accolade, commenting “it’s easier to be nice to our customers and offer good service than it is to offer bad service, in the same way it’s easier to smile than it is to frown… I can’t understand why some businesses really struggle with this formula…” Cameron also noted that scooters, protective gear and accessories were not the only reason people came to the shop- “we make some of the best coffee around. No chai’s, no latte art, just bloody good coffee from fresh Australian roasted beans”.
When asked what this award meant to The Scooter Shop Launceston, Cameron replied “we’re not perfect, in fact we’re a long way from it, but it’s great to be recognised by our internal peers for the hard work we’ve put in. Now we have another year ahead of us, and another opportunity to set the bar higher…”
