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New Forum Rules and Regulations Applicable from June 2009

Last post 07-02-2009 02:00 PM by steve@ace. 12 replies.
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  • 05-29-2009 01:05 PM

    New Forum Rules and Regulations Applicable from June 2009

    Is there going any rule about retailers constantly trawling/trolling the site for customers? 

    I think retailers & their supporters should not be allowed to give biased advice, that, any recommendations about products & services to be fully inclusive of other makes, brands & companies etc where possible, instead of being parrots to their own products or preferences.

    Is it not enough that we, the forumees, are already reading the paid-for ads?

    I just don't understand how some of these retailers seem to be spending so much time in front of the computer.  Any scooter shop of any worth I've seen has always been too busy working on scooters than scouting for business.

    Rob  

  • 05-29-2009 01:42 PM In reply to

    Re: New Forum Rules and Regulations Applicable from June 2009

  • 05-30-2009 10:54 AM In reply to

    Re: New Forum Rules and Regulations Applicable from June 2009

    We believe retailer input is very important to the forum, and in time we will be looking for other retailers to join to give us a greater cross section of the industry. This will also mean all brands and geographical regions are represented. Some of the technical input and product guidance from the retailers simply cannot come from anywhere else and as a result is invaluable.

    We also believe that anyone from within the scooter industry (be it wholesale, retail, mechanical, distributor) should identify themselves as such. We place a high value on the advice that comes from those with industry experience, something the public doesn't have. A retailer should be able to praise the virtues of the brands they sell, especially when they have identified themselves as being from the trade, but we will not tolerate product 'bagging', and those posts will be moderated.

    If a member believes a retailer's post has crossed the line, please feel free to let us know at moderator@scootercommunity.com.au

  • 05-30-2009 11:29 AM In reply to

    • petegailey
    • Top 10 Contributor
    • Joined on 03-03-2008
    • Cleared off, up the Mid Nth Coast
    • Posts 7,090

    Re: New Forum Rules and Regulations Applicable from June 2009

    Personally Ive gleened a lot of vauable information from the dealers  like HQ, Ace, E2W, Scootershop, Select etc. They're generally very generous with their knowledge and it's been extremely useful at times. The same applies to the crew who know their stuff like Dozer, Tubsta, Rpmorrell, Kiwiscoota and the like. As long as I know where the info is coming from I can seperate the chaff from the good stuff. Im happy to hear their opinions.

    Daelim NS 125: Mighty 1st scoot from Korea that punched way above its weight. Sold
    Vespa GTS 250: Modern Retro brilliance. I'll ride it til it dies.Traded in on a maxi.
    Suzuki DR650: "That Thing" Excellent Single 650 thumper chook chaser that was too tall. Sold
    Yamaha T Max: Best Maxi out there and serious canyon racer. Sold
    Triumph Bonneville: Modern Retro brilliance with the sweetest parallel twin.
    BMW F800R: The Naked Hun. Great intro into sports bikes.
    Gilera Runner FXR 180: 2 stroke scooter missile from Piaggio.
    Gilera Nexus 500. Sexy like red Italian stilettos.
    Yamaha RZ250RR: Retro Japanese 2 stroke racer.
  • 05-30-2009 11:48 AM In reply to

    Re: New Forum Rules and Regulations Applicable from June 2009

     Dear Mod,

    Thanks for your reply, but It sounds like a very pc & disappointing response you've given.

    I don't see this kind of retailer "input" (interference) in overseas forums I also frequent.

    To me, what you're saying is that the ADHD dealer who has too much time on his hands will get more exposure to his products and services simply by saturation alone.

    I don't think answering a posters question, giving an answer mentioning only one product is doing the poster any justice.  
    "Oh, we use xyz product on all our bikes, & have never had any problems."-type of reply, to me is clearly biased.

    Maybe there should be a section in Scooter Community that is a flipside of "Dear Dealer" that excludes dealers. 

     

    Rob  Geeked

  • 05-30-2009 02:35 PM In reply to

    Re: New Forum Rules and Regulations Applicable from June 2009

    I like the dealer input living over 300ks to the nearest scooter shops i hope i can gleam some thing from them but like all other posters some of the stuff said i take as a grain of salt . i like this forum because of mix of views from all angles with scooter sales down YTD 29.2 % Quoted from AMCN they probably have more time to sit at a computer Big Smile

  • 06-01-2009 09:12 AM In reply to

    • Linz
    • Top 50 Contributor
    • Joined on 08-09-2008
    • Macarthur, NSW
    • Posts 914

    Re: New Forum Rules and Regulations Applicable from June 2009

    Another forum I used regularly actually lists their retailers with a bright red banner that says 'Retailer', so the reader can determine for themselves the value of the post and comment, be it good or bad advice. Although on here most of the retailers become quite obvious after a short time
    Don't look at WHO started it up, look at WHAT has been started up.....
  • 06-01-2009 01:10 PM In reply to

    Re: New Forum Rules and Regulations Applicable from June 2009

    The rule of thumb in here seems to depend more on an honor & trust system in that the people behind the scenes rely on the dealers to do the right thing & identify themselves. Unfortunately not all have the same level of integrity so hide behind anonymity as they attack & denigrate others while pushing their own agenda.
    Wanda
    Today 50 (2,500km), Montego. Fly (2,500km), Le Grande (7,000km), Vespa PX (200km), Vespa GTS250ie (46,000km), now looking at the world through Ruby coloured glasses on a Vespa GTV300ie Vie Della Moda.
  • 06-02-2009 12:20 PM In reply to

    Re: New Forum Rules and Regulations Applicable from June 2009

    rpmorrell:

    Is there going any rule about retailers constantly trawling/trolling the site for customers? 

    I think retailers & their supporters should not be allowed to give biased advice, that, any recommendations about products & services to be fully inclusive of other makes, brands & companies etc where possible, instead of being parrots to their own products or preferences.

    Is it not enough that we, the forumees, are already reading the paid-for ads?

    I just don't understand how some of these retailers seem to be spending so much time in front of the computer.  Any scooter shop of any worth I've seen has always been too busy working on scooters than scouting for business.

    Rob  

    Rob

    Good for you for raising this. I'm sure that many people would agree with your sentiments - so the fact that you have done this gives us, as dealers, the opportunity to reply.

    So if I could comment.

    1) Yes, we have a number of customers who have come through the site - either because we've given information to their posts, or because they've been reviewing as guests and they've liked what we have to say.  I think our involvement can, and should, provide benefit to both parties.  We will provide feedback to posts from people who are never going to be customers due to their physical location, but that doesn't mean that we don't.  Many scooter buyers are total novices, and are going to have to rely on the dealer/person from whom they buy their scooter to get a lot of advice.  The fact that our advice is out there and written means that its there for all to see - we put ourselves up to be judged on it.  And if we get it wrong, then we will be very openly seen as fools.  We have confidence in our knowledge and ability, so we are prepared to take that risk.

    2) All advice is biased in some way.  At least some of us are upfront about it and not trolling anonymously.  We make no bones about what we sell, and I'd like to think that customers can see that.  Other forum members give their experience and feedback too.  The more and more varied the information, the better.  And better to have insiders contributing in an open manner than having them do so insidiously - because many of them do so already, and will continue to do so even if they are no longer invited.  I don't know what you do for a living, but would you think it fair to be excluded from a forum talking about the product/services you provide just because you make a living doing so and are therefore "biased"?  That would seem crazy?  Lets exclude the medical profession from a forum about medical problems, and leave it to the patients to share their experiences.  Would you want to get your info from that? 

    3) This is the 21st century.  This business is not just all about spanners any more.  The internet is for some of us where we conduct a large proportion of our business, and spending time on the forums (sometimes at work, sometimes in our own time) we see as beneficial both for our business, but also to help grow the community as a whole.   Is the measure of a good car yard one where there are no sales staff, they are all in the workshop?  I don't think so.  Well, the scooter industry should be no different.  We provide products and service, and a lot of the service is about providing information.   And for a lot of people nowadays, that information is gathered on the internet.  We see this involvement as business development, and I'd rather be proactively doing this than reactively waiting for customers to come through the door or get on the phone.  The first rule of any business is to be profitable, because if it's not then it won't be around for long.  This is not a sin.  And part of being in business is getting new customers, and to do this in the internet age requires a quite different approach.  I guess the next year will see whether the traditional business marketing models or those that tap into the zeitgeist are those most likely to succeed.

    If we thought that our contributions weren't welcome, then we would leave - and there have been a number of times over the last year when we've taken some personal attacks (most of which have been left on the forums for all to see), such that we have considered stopping contributing.   But if we want more scooters on the roads (and I think that we all want that), then we need to be involved, biased and with a clear commercial interest, or not.

    Cheers

    Steve




    Ace Scooters - practitioners to the scooter addicted.

    www.acescooters.com.au
  • 06-02-2009 03:16 PM In reply to

    • Jax
    • Top 10 Contributor
    • Joined on 08-23-2008
    • Sydney
    • Posts 3,129

    Re: New Forum Rules and Regulations Applicable from June 2009

    I completely agree with Steve. Altho I'm not a retailer, I have a vested interest in creating and maintaining a healthy and united motorcycling/scooter industry. I applaud those shops who back up their words with their logo - and effectively put their reputations on the line. Much braver than lurking anonymously and chucking peanuts from the sidelines.

     

    An here's an interesting article on the change in habits of the consumer:

    Google It, Then Buy It-  In a report released by Google Australia it was revealed that 50 per cent of Australian shoppers research their purchases online before going to the store to buy. It also reveals the growing preference for the Internet as an information source, with 25 per cent of the shoppers surveyed describing it as "the most crucial" source – more than TV, radio, brochures and catalogues combined

    Need scooter parking? www.mcnetwork.com.au on the web or on your iPhone or Android phone
    MCNetwork - using Google maps to plot every parking spot, every dealer, every shop - linked to every product for your scooter.

  • 06-28-2009 11:00 PM In reply to

    • dozer.
    • Top 10 Contributor
    • Joined on 10-26-2008
    • Albury, N.S.W
    • Posts 2,432

    Re: New Forum Rules and Regulations Applicable from June 2009

    The comment previous about paid for ads had me in stitches... Who pays for software licencing of the forum software? Who pays for the hosting? There's no such thing as a free lunch so unless people want to pay to subscribe to the forum, then I'm all for advertisers being here. The more the better, we may even see people provide prizes etc. I am happy, and thaknkful for dealers being on this site. Nothing better than bias opinion from pro vespa (Steve) and pro aprilia (HQ) and pro everything HQ (dak) hehe. What's wrong with commercialisation? I think the dealers that are here are providing a great cross section of information related to scooters for all to see are switched on with the new way of doing business. There were some idiot dealers like one in Melbourne who abused the forum, got offensive etc. But they were ganged up on and left. So, research shows that people are reaserching forums and getting involved with owners of products online with discussion. These are known as prosumers. The dealers like Scooter shop tassie, Ace and HQ are onto this new way of assisting theses prosumers, and if they weren't, they'd miss out. It's funny how the dealers and importers who contribute here have a knowledge and passion for what they sell. Where are all the junk Chinese crap dealers? They don't come here, cos the don't back what they sell..... Anyway, I'd expect as more advertisers come aboad, the more exposure well get to product placement and endorsements. Bring it on, as I cannot afford a subscription to a site like this, and who else is going to pay for it?
    DOZER.
  • 07-02-2009 12:13 PM In reply to

    • 15UZU
    • Top 25 Contributor
    • Joined on 01-08-2009
    • Slacks Creek, QLD
    • Posts 1,140

    Re: New Forum Rules and Regulations Applicable from June 2009

    I don't think the issue is really whether retailers give answers in threads.....it's when a retailer starts a thread with a bogus username asking a baited question & then they are quick to jump in with an answer using their "Retail Name" account.......over the last month or so there's been a store that appears to have been doing this. Wink.


    2010 PGO X-Hot 150cc - clocking up the kays
    2006 Vmoto Monza 50cc - to be rebuilt......I wonder if I can get this TMAX 500 engine in here??? o_O
    2005 Vmoto Monza 50cc - in the rebuild phase
    2002 Aprilia SR50 50cc - currently out on loan
  • 07-02-2009 02:00 PM In reply to

    Re: New Forum Rules and Regulations Applicable from June 2009

     

    15UZU:
    I don't think the issue is really whether retailers give answers in threads.....it's when a retailer starts a thread with a bogus username asking a baited question & then they are quick to jump in with an answer using their "Retail Name" account.......over the last month or so there's been a store that appears to have been doing this. Wink.

    Dang!  Why didn't I think of that?  Sad

    Yeah, I think that they are fairly obvious, because they don't tend to hang around too long.  The value of being a contributor as a dealer is doing so over the long term, rather than as a one off.  And if you get caught, then you really look like a right twat!  I mean I might be one, but I don't like looking like one.



    Ace Scooters - practitioners to the scooter addicted.

    www.acescooters.com.au
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